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基于共同的频道——高效率职场沟通与表达

 文章来源:石顿企管 时间:2019-06-14 13:52
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基于共同的频道——高效率职场沟通与表达
共同的频道,让职场沟通表达更顺畅
课程时间:2019年7月25-26日上海        9月19-20日上海  
 10月15-16日深圳       10月29-30日上海
课程费用:4280元/人(含教材,午?#22270;?#33590;点)                                                  
谁来参加?                                                                                                                                      
* 职业经理人                                                                                                                                   
* 职场人士                                                                                                                                       
                                                                                                                                                   
有何收获?                                                                                                                                    
* 知晓造成沟通?#20064;?#30340;主要原因,学会识别沟通?#20064;?nbsp;                                                                               
* 理解“沟通频道”的概念,学习随时关注沟通过程,以改善沟通习惯                                                      
* 学习沟通中共同频道的倾听与理解                                                                                                    
* 学习如何通过表达和提问有效影响对方                                                                                             
                                                                                                                                                   
课程时长                                                                                                                                       
2天(13小时)                                                                                                                               
                                                                                                                                                   
先决条件?                                                                                                                                    
* 有意愿改善沟通方式                                                                                                                       
                                                                                                                                                   
为何参加?                                                                                                                                    
* 日常沟通中面对侃侃而谈却有时不知所云?明明我讲得很明白,为什么他理解成那样?#35838;?#20160;么我总是难以意会上司的真正意图?。。。。。。其实,并非语言精准、表达清晰,而在于是否同一频道。                                           
* 本课程以共同的频道为核心,以讲授、演练、讨论等多种教学活动,?#19994;?#27807;通问题的本质,学会如何在沟通中倾听与理解,如何通过表达和提问有效影响对方,如何避免非理性沟通,建立情商与人际关?#23548;?#25552;供上下级和跨部门沟通的对策。                                                                                                                                                                      
课程大纲                                                                                                                                       
第一模块:沟通的主要问题与?#20064;?nbsp;                                                                                                      
* 沟通的目的和挑战                                                                                                                         
* 沟通效果评估:要取决于接受者                                                                                                        
- 说话看场合、看时机提高对方的接受度                                                                                             
- 信任和尊重,更容易让对方接受我的意见                                                                                            
* 沟通思考循环(Thinking Circle)                                                                                                   
* 优秀团队的沟通特征                                                                                                                       
- 沟通过程中有丰富的创意,能够接纳不同意见                                                                                     
- 有良好的沟通秩序?#22836;?#27861;,能有效控制情绪冲突的负面影响                                                                  
- 最终能达成高度共识,并形成言行一致的高度执行力                                                                            
第二模块:同频道沟通与4A沟通循环                                                                                                 
* 导致沟通问题的根本原因(个体差异)与关键原因(沟通频道差异)                                                      
* 沟通频道差异的类型                                                                                                                       
- ?#35789;?#39057;分析沟通:《虎口脱险》片段                                                                                                 
* 调整沟通频道,让沟通更有效                                                                                                           
* 沟通执行循环(Executing Circle)                                                                                                  
* 4A沟通循环                                                                                                                                  
* 沟通习惯比沟通技巧更重要                                                                                                             
第三模块:有效的信息沟通                                                                                                                
* 准确理解——4A倾听                                                                                                                     
- 倾听的自发4A循环                                                                                                                      
- “信息开关”和“情绪道口”问题                                                                                                    
- 倾听的自觉4A循环                                                                                                                      
- Aim:知道和理解的差别;                                                                                                              
- Assess:我“空杯”了吗?                                                                                                            
- Adjust:如何进入对方的频道                                                                                                           
- Attempt:如何听懂“弦外之音”                                                                                                     
- Assess:积极反馈的作用                                                                                                                
* 清晰说明——4A表达                                                                                                                     
- Aim:表达的影响力和作用                                                                                                              
- Assess:听众对什么样的话题?#34892;?#36259;                                                                                                
- Adjust:如何开场更能抓住听众的频道                                                                                             
*  方、举例子增强表达力和影响力                                                                                                      
- 互动练习:专业术语解释                                                                                                                
- Assess                                                                                                                                       
- 关注听者的反馈,减少被误解的可能性                                                                                             
- 控制表达的节奏,循序渐进地帮助对方理解                                                                                        
第四模块:有效说服和影响——4A共识沟通                                                                                         
* Aim:要说服还是要共识?                                                                                                              
* Assess?#26680;?#26041;的差距有多大                                                                                                            
* Adjust:如何把注意力聚焦在同一个问题上                                                                                        
* 提问引导技术                                                                                                                                
- 明知故问                                                                                                                                       
- 借力打力                                                                                                                                       
- 互动讨论:如何有效说服对方                                                                                                           
* Attempt:因势利导的表达与引导                                                                                                     
- 对事不对人                                                                                                                                   
- 聚?#20849;?#24322;而不是扩大差异                                                                                                                
- “太极”沟通哲学——善用沟通中的推力和拉力                                                                                 
* Assess?#33322;?#27573;性共识评估                                                                                                                
- 巩固已有共识                                                                                                                                
- 共识后目标调整:留时间和空间给对方                                                                                             
第五模块:冲突化解——4A情绪沟通                                                                                                 
- 分组讨论:老狼与狐狸                                                                                                                    
* Assess:处理冲突,首先是意识到情绪信号                                                                                        
* Aim:一旦遭遇情绪化的对象,要改变目标,先处理情绪                                                                      
* Adjust                                                                                                                                        
- 先处理自己的情绪                                                                                                                         
- 进入对方的频道感受对方的情绪,了解对方的不满                                                                                
- 寻找共同的话题,缩小分歧                                                                                                             
* Attempt:回应技术的应用                                                                                                              
* Assess:去情绪化的特征                                                                                                                
- ?#35789;?#39057;分析沟通:《亮剑》片段                                                                                                        
* 激烈言行沟通现象分析                                                                                                                    
- 视频赏析:关于“范跑跑”的辩论                                                                                                    
* 影响信任的关键因素                                                                                                                       
* 长期关系的建立与维系                                                                                                                    
* 跨部门沟通的问题与对策                                                                                                                
* 上下沟通的问题与对策                                                                                                                    
第七模块:Q&A                                                                                                                              
                                                                                                                                                   
相关课程                                                                                                                                       
* 作为职场人士的你,可能还会对《打造魅力声音--播音员教你科学发声》《声?#25105;?#21512;一的公众演说训练》?#34892;?#36259;       
* 想要在职场沟通上更进一?#21073;?#20320;可能需要学习《跨部门沟通与协作》《360度管理沟通》
                                                                                                     
讲师简介                                                                                                                                       
胡 先生                                                                                                                                         
                                                                                                                                                   
* 背景经历                                                                                                                                                                                                                                       
* 毕业于华东师范大学心理学系                                                                                                           
* 近10年的培训授课经验                                                                                                                  
* 曾在多家咨询公司产品经理、销售总监、高级顾问、事业部经理等                                                         
* 曾任震旦集团/上海震旦家具有限公司培训经理,及多家公司内任培训学院副院长、培训部经理
等职,积累了丰富的培训经验                                                                                                                        
                                                                                                                                                   
*  擅长领域                                                                                                                                     
* 《基于共同的频道——高效率职场沟通与表达》                                                                                 
                                                                                                                                                   
*  服务客户                                                                                                                                     
伊利集团、花旗集团、中国移动、诺基亚西门子、中国电信、信息科技(浙江)有限公司、上海银联、上海地铁运营公司、上海轨道交通维保中心、上海烟草、AREVA变压器有限公司、广州东风日产、长安福特马自达、中石化、中海油、美国总统?#25191;?#32768;华皮尔金顿、携程旅游、九州通物流、立信长江会计师事务所、金蝶软件、世茂集团、中智人力资源、光通通讯、科弘电子、上海震旦家具有限公司、李宁体育用品、福临门食品、国泰君安证券、沪东中华造船(集团)有限公司、AMT-企业资源管理研究中心、资生堂、浙江大有电力公司、广州移动通信、中国电子科技集团、恩斯克投资有限公司、三菱日联银行、苏宁?#38750;?#26377;限公司、浙江西子富沃德有限公司。                                                                    
                                                                                                                                                   
学员反馈                                                                                                                                       
胡老师的人格魅力让我印象深刻,授课内容让我颇受启发,让我可以日渐改进沟通表达的方式。
                                           ——李女士(某知名外资工程设计公司)
胡老师的讲解生动形象,现场气氛很好,他亲自示范了什么叫做搞笑的沟通和表达。                                    
                                       ——年先生(某国内知名技术制造有限公司)

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